Return, Refund & Exchange Policy

Last Updated: 29 August 2026

At Siddu Footwear, customer satisfaction is important to us. If you receive a damaged, defective, or incorrect product, please review the following Return, Refund & Exchange Policy.

1. Return Eligibility

A product may be eligible for return or exchange when:

• The product received is damaged, defective, or different from the product ordered.

• A return request is submitted within 7 days of delivery.

• Damage, defects, missing items, or an incorrect product are reported within 48 hours of delivery.

• The footwear is unused, unworn, unwashed, and in its original condition.

• The original box, packaging, labels, tags, accessories, and invoice are available.

• The product does not contain dirt, scratches, stains, odour, sole marks, or signs of outdoor use.

Return and exchange requests are subject to inspection and approval by Siddu Footwear.

2. Size Exchanges

A size exchange may be requested within 7 days of delivery, subject to the following conditions:

• The footwear must be unused and tried only on a clean indoor surface.

• The required replacement size must be available in stock.

• The original packaging, tags, labels, and invoice must be returned with the product.

• Products showing signs of use or damage may not be accepted.

• Any applicable pickup, return, or redelivery charges will be communicated before confirming the exchange.

If the requested size is unavailable, Siddu Footwear may offer another product, store credit, or an eligible refund.

3. Non-Returnable Items

The following products may not be eligible for return, refund, or exchange:

• Footwear that has been worn outdoors or used.

• Products with dirt, sole marks, scratches, stains, odour, or customer-caused damage.

• Products altered, repaired, washed, or modified after delivery.

• Products returned without their original box, tags, accessories, or invoice.

• Clearance, final-sale, or special promotional products when marked as non-returnable.

• Free gifts, complimentary products, and promotional items.

• Products purchased from sources other than Siddu Footwear.

• Returns requested after the applicable return period.

This does not affect eligible claims involving products that were damaged, defective, or incorrectly supplied.

4. Return or Exchange Process

To request a return or exchange:

1. Contact Siddu Footwear within the applicable return period.

2. Provide your name, order number, phone number, and reason for the request.

3. Share clear photographs or an unboxing video if the product is damaged, defective, incomplete, or incorrect.

4. Wait for our team to inspect the submitted information and confirm eligibility.

5. Follow the return or pickup instructions provided by our support team.

6. Return the product with its original box, packaging, tags, accessories, and invoice.

Products sent back without prior approval may not be accepted.

5. Product Inspection

Returned products will be inspected after they are received.

We may reject a return or exchange if:

• The product has been worn or used.

• The footwear contains dirt, stains, odour, scratches, or sole marks.

• The product was damaged after delivery.

• The original box, tags, invoice, or accessories are missing.

• The returned product does not match the original order.

• The request does not meet the conditions of this policy.

A refund, replacement, or exchange will be processed only after inspection and approval.

6. Refund Policy

Approved refunds may be issued through:

• The original payment method

• Bank transfer, where appropriate

• Store credit, with the customer’s agreement

Approved refunds are generally processed within 5–10 business days. The time required for the amount to appear in the customer’s account may depend on the bank or payment provider.

Any promotional discount applied to the original order will be considered when calculating the refund.

7. Damaged, Defective or Incorrect Products

If you receive damaged, defective, incomplete, or incorrect footwear:

• Contact Siddu Footwear within 48 hours of delivery.

• Provide clear photographs of the product, packaging, shipping label, and damaged area.

• Provide an unboxing video when available.

• Keep the product and its packaging unused and undamaged until the request is reviewed.

After verification, we may provide an exchange, replacement, or eligible refund.

Damage reported after the specified period may not be accepted unless otherwise required under applicable law.

8. Order Cancellation

• An order may be cancelled before it has been packed or dispatched.

• Once an order has been shipped, cancellation may not be possible.

• To request cancellation, contact our support team immediately with your order details.

• Siddu Footwear may cancel an order because of unavailable stock, pricing errors, payment issues, incomplete customer information, delivery restrictions, or suspicious activity.

• If an eligible prepaid order is cancelled, the amount will be refunded through the applicable payment method.

9. Return Shipping Charges

• If a return is approved because Siddu Footwear supplied a damaged, defective, or incorrect product, eligible return shipping charges will be handled by us.

• For size exchanges, preference changes, or other customer-requested returns, return and redelivery charges may be paid by the customer.

• Original delivery charges are generally non-refundable unless the order was incorrectly supplied, damaged in transit, or cancelled before dispatch.

• Products sent using an unauthorised courier service or without return approval may not be reimbursed.

10. Colour and Appearance Variations

Product colours may appear slightly different because of photography, lighting, screen settings, or manufacturing variations. Minor colour or appearance differences that do not affect product use may not qualify as a defect.

11. Contact Us

For return, refund, exchange, or cancellation assistance, contact:

Siddu Footwear
Tanuku, Andhra Pradesh, India

Phone: +91 87122 22841
WhatsApp: +91 91541 89222