Shipping & Delivery Policy

Last Updated: 29 August 2026

At Siddu Footwear, we aim to provide a smooth, secure, and reliable delivery experience for every customer. This policy explains our order processing, shipping timelines, delivery charges, tracking, and procedures for delivery-related concerns.

1. Order Processing

Orders are normally processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or public holidays may be processed on the next working day.
Processing times may be longer during festivals, promotional sales, stock verification, or periods of high order volume.
Customers may receive order confirmation and shipping updates through SMS, WhatsApp, email, or telephone.
Orders will be dispatched only after the delivery information and payment status have been verified.

2. Shipping Coverage

Siddu Footwear delivers to eligible locations within India through available courier and logistics partners.

Delivery availability depends on:

Customer location and PIN code
Courier service availability
Product availability
Delivery restrictions in the selected area

If delivery is unavailable for a particular location, our team may contact the customer to provide an alternative solution or cancel and refund an eligible prepaid order.

3. Estimated Delivery Timeline

Estimated delivery times after dispatch are:

Local deliveries: Approximately 2–5 business days
Other locations within India: Approximately 5–10 business days

These timelines are estimates and are not guaranteed. Delivery may be delayed because of:

Remote or restricted delivery locations
Courier operational issues
Weather conditions or natural events
Public holidays and festivals
Strikes, transport disruptions, or government restrictions
Incorrect or incomplete customer information
Circumstances beyond the reasonable control of Siddu Footwear

4. Shipping Charges

Applicable shipping charges will be displayed during checkout or communicated before order confirmation.
Charges may depend on the delivery location, order value, package size, and courier service.
Free shipping may be offered on selected products, qualifying order values, or limited promotional campaigns.
Free-shipping offers may be changed or withdrawn when necessary.
Additional charges may apply when an order must be shipped again following a failed delivery caused by customer unavailability or incorrect address details.

5. Order Tracking

After an order is dispatched:

Customers may receive a tracking number and courier information through SMS, WhatsApp, email, or another available communication method.
The package may be tracked through the courier partner’s website or tracking system.
Tracking information may take some time to become active after dispatch.
Customers may contact Siddu Footwear if tracking details are unavailable or have not been updated for an unusually long period.

6. Correct Delivery Information

Customers are responsible for providing complete and accurate delivery information, including:

Recipient’s full name
Complete address
Landmark, where required
Correct PIN code
Active mobile number

Customers should contact Siddu Footwear immediately if they notice an error in their delivery information.

Once an order has been dispatched, an address change may not be possible. Siddu Footwear is not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete information supplied by the customer.

7. Delivery Attempts and Customer Availability

Courier partners may make one or more delivery attempts according to their procedures.

If delivery cannot be completed because of:

Customer unavailability
An unanswered telephone call
Refusal to accept the package
An incorrect or incomplete address
An inaccessible delivery location

the package may be returned to Siddu Footwear.

Re-shipping charges may apply if the customer requests another delivery attempt. Any refund for a returned prepaid order will be considered according to our Return, Refund & Exchange Policy after applicable shipping or handling costs are assessed.

8. Delayed or Missing Packages

If an order is delayed or its tracking information has not been updated, customers should contact our support team with their order number and registered phone number.

Siddu Footwear will coordinate with the courier partner to investigate the shipment. A replacement or refund for a confirmed lost package will be considered after the courier investigation is completed.

Courier investigations may require additional processing time.

9. Damaged or Tampered Packages

Customers should inspect the outer package at the time of delivery.

If the package appears visibly damaged, opened, crushed, wet, or tampered with:

Do not accept the package where refusal is permitted.
Take clear photographs or a video of the package.
Contact Siddu Footwear immediately.
Preserve the packaging, shipping label, invoice, and product for verification.

If damage is discovered after opening the package, report it within 48 hours of delivery and provide clear photographs or an unboxing video where available.

Eligible claims will be handled according to our Return, Refund & Exchange Policy.

10. Incorrect or Incomplete Orders

If a customer receives an incorrect product, size, colour, quantity, or an incomplete order:

Contact Siddu Footwear within 48 hours of delivery.
Provide the order number and registered contact information.
Share clear photographs or an unboxing video of the product and package.
Keep the product unused, unworn, and in its original packaging.

After verification, we may arrange an eligible replacement, exchange, or refund.

11. Order Cancellation Before Dispatch

Customers may request cancellation before an order has been packed or dispatched.
Once an order has been dispatched, cancellation may not be possible.
If an eligible prepaid order is cancelled before dispatch, the refund will be processed through the applicable payment method.
Siddu Footwear may cancel an order because of unavailable stock, incorrect pricing, payment issues, incomplete customer information, delivery restrictions, or suspicious activity.

12. International Shipping

Siddu Footwear currently focuses primarily on deliveries within India.

International shipping may be available only for selected destinations and with prior confirmation from our team. Where international delivery is accepted:

Shipping charges will be communicated separately.
Delivery timelines may vary considerably.
Customs duties, import taxes, clearance charges, and other destination-country fees must be paid by the customer.
Siddu Footwear is not responsible for customs delays or charges imposed by foreign authorities.

Customers should contact us before placing an order that requires international delivery.

13. Contact Us

For shipping, tracking, delayed delivery, or damaged-package assistance, contact:

Siddu Footwear
Tanuku, Andhra Pradesh, India

Phone: +91 87122 22841
WhatsApp: +91 91541 89222
Email: unewlookproduct@gmail.com
Instagram: Siddu Footwear Tanuku
Store Location: View on Google Maps