Privacy Policy

Last Updated: 29 August 2026

At Siddu Footwear, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or purchase our products.

By using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you browse our website, create an account, contact us, or place an order:

Full name
Mobile number
WhatsApp number
Email address
Shipping and billing address
Order and purchase details
Product preferences and enquiries
Payment transaction information
IP address, browser type, device information, and website activity
Messages submitted through contact forms, WhatsApp, email, or social media

We do not intentionally collect more personal information than is reasonably required to provide our products and services.

2. How We Collect Information

Your information may be collected when you:

Browse or use our website
Register or create a customer account
Place an online order
Contact us by telephone, WhatsApp, email, Instagram, or a website form
Subscribe to promotional communications
Participate in an offer, survey, or promotion
Visit our physical store and voluntarily provide your details

Some technical information may be collected automatically through cookies and similar website technologies.

3. How We Use Your Information

We may use customer information to:

Process, confirm, and deliver orders
Provide order updates and delivery notifications
Contact customers regarding payments, stock, returns, refunds, or exchanges
Respond to enquiries and provide customer support
Maintain customer accounts and purchase records
Improve our products, website performance, and shopping experience
Detect suspicious transactions and prevent fraud
Meet applicable legal, accounting, and regulatory requirements
Send offers and promotional communications where the customer has provided consent

Customers may opt out of promotional communications at any time by contacting Siddu Footwear.

4. Payment Information and Security

Online payments may be processed through authorised third-party payment gateway providers.

Siddu Footwear does not directly store complete debit card, credit card, PIN, CVV, password, or OTP information on its website servers. Payment providers may collect and process payment information according to their own privacy policies and security standards.

Customers should never share payment passwords, PINs, CVVs, or OTPs with anyone claiming to represent Siddu Footwear.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Keep the website functioning correctly
Remember customer preferences and shopping-cart selections
Understand how visitors use the website
Measure website traffic and performance
Improve website content and usability
Provide a more relevant shopping experience

Customers may disable or manage cookies through their browser settings. However, disabling essential cookies may affect certain website features.

6. Sharing of Personal Information

Siddu Footwear does not sell or rent customer personal information.

We may share limited information with trusted third parties where reasonably necessary, including:

Courier and delivery partners
Payment gateway and banking service providers
Website hosting and technical service providers
Customer communication and support providers
Professional advisers such as accountants or legal representatives
Government or legal authorities when disclosure is required by applicable law

Third-party providers should receive only the information reasonably required to perform their services.

7. Data Storage and Protection

We use reasonable administrative, technical, and organisational safeguards to protect customer information against:

Unauthorised access
Loss or misuse
Alteration or destruction
Accidental disclosure
Fraudulent activity

However, no website, electronic transmission, or digital storage system can be guaranteed to be completely secure. Customers are responsible for protecting their account credentials and immediately reporting suspected unauthorised activity.

8. Data Retention

We may retain customer information for as long as reasonably required to:

Process and maintain order records
Provide customer support
Manage returns, refunds, and disputes
Prevent fraudulent activity
Meet applicable accounting, tax, and legal requirements

Information that is no longer reasonably required may be deleted, anonymised, or securely archived, subject to applicable requirements.

9. Customer Choices and Rights

Subject to applicable law, customers may contact Siddu Footwear to:

Ask what personal information we hold about them
Request correction of inaccurate or incomplete information
Request deletion of eligible personal information
Withdraw consent for promotional communications
Raise a concern regarding the handling of their information

Certain information may need to be retained for completed transactions, fraud prevention, legal obligations, or dispute resolution.

10. Children’s Privacy

Our website and online purchasing services are intended for customers who can legally enter into transactions. Children should use the website and place orders only with the involvement and supervision of a parent or legal guardian.

We do not knowingly collect personal information from children without appropriate consent.

11. Third-Party Links

Our website may contain links to external platforms such as:

Instagram
Google Maps
WhatsApp
Payment gateways
Courier or delivery websites

These services operate independently and have their own privacy policies. Siddu Footwear is not responsible for the privacy practices, security, availability, or content of third-party websites and services.

12. Changes to This Privacy Policy

Siddu Footwear may update this Privacy Policy when our website, services, or information-handling practices change.

The revised policy will be published on this page with an updated revision date. Customers are encouraged to review this page periodically.

13. Contact Us

For privacy-related questions, correction or deletion requests, or concerns about personal information, contact us through the following official channels:

Siddu Footwear
Tanuku, Andhra Pradesh, India

Phone: +91 87122 22841
WhatsApp: +91 91541 89222